Terms, Conditions, Privacy

Terms & Conditions

Terms & Conditions


Use of this website constitutes acceptance of Demand Printgraphics' Terms & Conditions.

Unless specified otherwise, all orders are FOB our facilities.


Free shipping is limited to a total package weight of 10lbs or less, and a largest dimension of 48".

Artwork & Copy Creation & Approval:

Please proofread everything.

Non-Online Orders & Online Orders with Design Requests:
We need your signature and dated approval on all art and copy before we can begin production. Demand Printgraphics saves art files for one year after date of production. If Demand Printgraphics is creating or modifying the artwork, design and production art charges may apply.

Online Orders with Uploaded Art:
Your act of uploading files art and affirms that the file is sized correctly and is prepared to Demand Printgraphics guidelines, and you approve the uploaded file preview and/or download link that appears next to the Upload button as your proof. Demand Printgraphics will print the file as uploaded and as our systems/printers interpret and render the file. On the order and checkout screens we prompt/request that you type ACCEPT to affirm and accept these policies, however your use of Demand Printgraphics' websites and/or submission of a file establishes your full acceptance and affirmation all of Demand Printgraphics policies, regardless of your response to affirmation/acceptance prompts or requests.

Changes, Cancellations & Returns: If you must change or cancel an order, please let us know in writing as soon as possible. Sorry, but we will have to bill you for all non-standard materials on order; materials in process; completed goods and for professional services expended and any additional expenses accumulated. As all products are custom-made, products are not returnable. No returns will be accepted without a prior Authorization from the owners of Demand Printgraphics.

Confidentiality: As we work together, we will be sharing information about each other’s strategies, pricing, designs, trade secrets and other corporate information. We both agree that this information is proprietary, and will keep all information confidential at all times, with no exceptions.

Deposits: In some cases such as overseas shipments/payments, sensitive credit situations or high upfront costs, a deposit or payment in full may be required before we can start work.

Disputes: We are all reasonable people; let’s agree to resolve all disputes in a respectful and professional fashion. If an amicable resolution cannot be reached, we will submit to arbitration in the State of North Carolina, and settle in accordance with the laws of North Carolina. The prevailing party in any legal dispute is entitled to reasonable reimbursement of costs and attorney fees.

Freight/Shipping: Unless otherwise noted, freight charges are not included in this quote, and will be billed at tariff rates, unless COD or 3rd party billing is requested. All freight is FOB our plant.

Freight/Shipping Damage & Delays: Please inspect all shipments immediately, and notify Demand Printgraphics of any apparent or concealed damage within 10 days. Shipping damage is the responsibility of the freight carrier, not Demand Printgraphics. Our Customer Service staff will be glad to file a claim on your behalf, or assist you in the process. Please make sure you save all cartoning and inner wrap. Sorry, but without prompt notification and the original packaging, the freight carrier will not honor a claim for damages, and will not cover the cost of your replacement sign! Whenever possible, please provide pictures (digital or standard) to present to the freight company.

Handling: Unless otherwise noted, and without exception, a minimum $5 per location handling fee will apply.

Intellectual Property: All Intellectual Property (IP) laws of the United States will apply. The ownership of all IP created for this project remains with Demand Printgraphics, regardless of the format of those materials (electronic, paper, dimensional, etc.) This information may not be disclosed or distributed in any manner without our permission. When Demand Printgraphics works with your IP, we will behave in the same manner. Please make sure you have the legal right to supply us with the artwork, logos or copy required for a program. You must agree to indemnify and hold us harmless for any and all use of materials you provide.

Minimum Order Size: A minimum order of $100 is required. For orders less than $250, a $50 service charge will be added to all orders unless paid in advance via check, cash or credit card.

Packaging: Packaging is not included in your pricing.

Payment Terms: Our standard credit terms, when issued, are net 30; 2% per month charge for payments later than 45 days. Please contact us if you need other terms; we’ll see what we can do. Demand Printgraphics reserves the right to change terms at any time due to non-payment/slow payment. For orders less than $250, a $50 service charge will be added to all orders unless paid in advance via check, cash or credit card. Credit card limit is $2,000, unless otherwise approved/and/or specified.

Permitting: You are responsible for all state and local permits, variances and licenses that may be required for this program.

Promotional Usage: Once the products we produce are out in the public marketplace, all parties can use the program, or elements of the program, for promotional purposes. We will never imply endorsement without prior permission.

Production Variations: Materials are carefully chosen and monitored. However, all materials are subject to Mill/Mix variations, markings, foam bubbles, etc. Across large projects and reorders, piece parts variations in natural materials are unavoidable. If we are making illuminated product for you, please be aware that light sources vary in color hue and intensity between production runs. Illuminated signs are designed to provide for approximate color matches when the sign is illuminated; colors may not match when the sign is turned off.

Prototypes: We make our prototypes to be close approximations of the final product. However, there will be differences in the final production due to the different production processes used in quantity runs. We will let you know of any changes that affect the form, fit or function of your product.

Representation: If you use any of the websites, apps, or ordering platforms of Demand Printgraphics, LLC, you are confirming agreement with these Terms of Service and this agreement we assume you have full legal authority to enter into a binding agreement for your company.

Schedules, Schedule Changes and Delays: We work hard to keep your costs low. We schedule production to assure the lowest costs and staffing and material availability. Demand Printgraphics will do its best to accommodate any request from you for a change in shipping, installation and service dates. We will however need reimbursement for expenses and wages if we cannot accommodate a schedule change and the resulting expenses. We have your permission to begin work when we receive your deposit monies, electronic authorization, signed agreement or purchase order.

Sign Installation and Warranty: We are sorry, but Demand Printgraphics cannot be responsible for signs that do not adhere to walls and other mounting surfaces unless the installation is performed by us or through us. There are too many variables that we do not control, like dust/dirt levels, irregular mounting surfaces and finishes, uncured wall treatments, humidity levels, improper mounting methods, etc. For these reasons, signage that falls from any surface, & any damages to that sign or incidental damages are not covered under the Demand Printgraphics warranty. We do promise you that the sign is free of manufacturing and design defects, and all mounting devices that we install (cleats, eyebolts, etc) are properly mounted.  Bottom line: fallen signs are not covered by our warranty unless we install it, or it is the result of a manufacturing defect.

Taxes: We need to charge sales tax on all shipments. Please supply your resale certificate, if applicable, with your order. Sorry, but we cannot refund taxes or credit for taxes once we print your invoice. There may be other applicable taxes and tariffs; we will try to advise in advance whenever possible.

Terminal Billing: The Terminal Billing date for all unshipped material is 30 days from the completion of production. After that time Demand Printgraphics will bill for any unshipped goods and warehousing charges will begin at the prevailing rate.

Warehousing: Unless otherwise stated on quotation, we include 10 days free warehousing on our quote. After that, storage will be billed monthly at the rate of $3.00 per cubic foot per month, plus an appropriate in/out charge.

Warranty: Our product is suitable for the intended use as described to us. All signs are warranted for 6 (six) months after date of production. Liability is limited to the replacement or refund of the purchase price only; no incidental coverage is stated or implied. Any product tampering or abuse, or mis-application of product will void any warranty.

Miscellaneous:

- Prices do not include freight, shipping, packing, handling, licensing fees, out of pocket expenses, kitting fees, or taxes unless noted.

- Prices are valid for 15 days from date of quote.

- Unless otherwise specified, and regardless of payment terms, title of goods transfers from Demand Printgraphics to you upon production of goods.

- Ship Dates: Ship dates are our best estimate at the time of quotation. The ship date given assumes we have all necessary information and approvals (artwork, colors, credit, etc.) at the time of order. If not, the ship date may be delayed.

- Demand Printgraphics cannot be responsible for delays or non-delivery due to acts of war, terror or nature; acts by any government or quasi-government body or agency; fire, insurrection, riot, embargo, strike (legal or illegal), material shortage, transit interruption or delay of any kind, or any condition beyond our control which may affect delivery or production schedules.

- As the user/purchaser you must assume all responsibility for product use, installation, environmental conditions, and compliance with all applicable laws and ordinances.

- A $35 service charge will be assessed on any cancelled payment or returned check.


PLEASE NOTE:

  • We recommend our standard step stakes for our 4 mil coroplast only. The 10 mil coroplast is a very thick material. We do not recommend using our step stakes for signs larger than 24x24. However, if you order a 36x36 size sign you can use 2 stakes on that.
  • 10 mil coroplast will add an additional 24-48 hours to your production time.
  • Pricing variations will round to the next linear and/or square foot.
  • Grommets will be placed in all four corners and every 2-3' on the top and bottom only. We do not grommet the sides of banners.
  •  The double sided pole pockets will be white. The single sided will have color.
  • The size of the pole pocket ordered indicates that it will fit that size pole. For example, 1" will fit a 1" pole pocket, but will be about 4" in size.
  • We cannot grommet anything under 1'x1'.
  • Pole pocket banners are taped. We use the  3M VHB Tape. They are not sewn or welded. Please review the sizes to order for pole pockets by clicking on the "i" icon under the pole pocket area.
  • Please allow for an additional 24-48 hours for contour cutting.
  • We are unable to guarantee the flute direction on coroplast orders placed with custom cut.
  • You can only have one order in your cart at any given time on our website, but that order can have as many different products and quantities as you like.  After completing checkout on a single order, you may immediately place another order.
  • We currently accept Visa, MasterCard, Discover and American Express.
  • Orders typically ship within 3-5 business days but are not GUARANTEED unless expedited shipping is requested at time of ordering. Double Sided Banners,18oz banners, White Ink on Clear Substrates and Contour Cutting require additional production time regardless of shipping time requested.
  • Shipping rates default to UPS ground, and are calculated based on the weight of your order and your shipping address.
  • For Drop Shipping, choose Blind Drop Ship on each item and then at checkout, enter your customers shipping address on the shipping page. All items on the order will ship to the address entered at checkout. Due to international trade restrictions, we can only Blind Drop Ship to customers in the United States.  
  • UPS will not accept any tubes or boxes over 8' in length. Anything above will be folded for shipping.
  • You cannot upload a file with the same file name as one that already exists in your order or your order history.  Please rename your file before uploading it. All images need to have unique file names.  We also recommend including the date of your upload in the file name, for example: myprintfile03-23-2018.jpg
  • For magnets and yard signs we are limited by the size of the magnetic material and the coroplast sheet. For adhesives and banners we can piece them together to make any size you need, no file is too large to print. 
  • We produce everything in full color it is typically unnecessary to carry different colored materials or substrates. Everything, generally, is printed on a white material. It is required by our clients that they submit your files as they will need to appear when printed. WE DO NOT CHANGE THE COLORS OF UPLOADED FILES.
  • Flutes on Coroplast will print vertically. 
  • We are unable to take paged pdf files.  We print "print ready" files only.  If you have multiple files on one sheet, they need to be uploaded as individual files.
  • We can print our banners up to 5' high and 25' long without a seam. We can permanently seam 5ft sections together to create almost any size banner.  Anything over 8' tall will be folded for shipping.
  • Color matching is provided at a per job fee of $50. We will come as close as we possibly can to the color requested, however, this is not a guarantee. We only match Pantone Solid Coated or Uncoated colors, Matthews Paint Colors, or Sherwin Williams Paint Colors.  We cannot guarantee match on metallics and neon colors.
  • Color matching will add an additional 24-48 hours to your production time.
  • We CANNOT color match gradients, drop shadows and faded images.​


Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.
Provide us with feedback on our products or services  
How do we use your information? 
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
 To improve our website in order to better serve you.
 To allow us to better service you in responding to your customer service requests.
 To administer a contest, promotion, survey or other site feature.
 To quickly process your transactions.
 To ask for ratings and reviews of services or products
 To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
 Help remember and process the items in the shopping cart.
 Understand and save user's preferences for future visits.
 Keep track of advertisements.
 Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure
Do we disclose the information we collect to Third-Parties?
We sell,trade, or otherwise transfer to outside parties your name, address,city,town, any form or online contact identifier email, name of chat account etc., screen name or user names, phone number, cookie number, ip address device serial #, unique device identifier, photo, video or audio file of child
We use third party apps for site functionality that receive, handle, and process this information.
Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
 On our Privacy Policy Page

Can change your personal information:
 By emailing us
 By calling us
How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 
Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
 Other
Within 90 business days
We will notify the users via in-site notification
 Other
Within 90 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
 Send information, respond to inquiries, and/or other requests or questions
 Process orders and to send information and updates pertaining to orders.
 Send you additional information related to your product and/or service
 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
 Not use false or misleading subjects or email addresses.
 Identify the message as an advertisement in some reasonable way.
 Include the physical address of our business or site headquarters.
 Monitor third-party email marketing services for compliance, if one is used.
 Honor opt-out/unsubscribe requests quickly.
 Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
unsubscribe@demandprintgraphics.com and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

demandprintgraphics.com
131 Franklin Plaza Dr, Unit 389
Franklin, NC 28734 
USA
customerservice@demandprintgraphic